NX Cyber · Protection & Response

Cyber Incident Response

When something has gone wrong, such as a compromised account, ransomware or a suspicious payment, cyber incident response gives your business calm, practical support to contain the problem and understand what happened.

Book a call What’s included

What you get

Fast, calm support when an incident happens

Containment

Compromised accounts, devices and network access are isolated quickly to stop an incident spreading further.

Investigation

We work to establish what happened, how it happened, and what data or systems may have been affected.

Account & access recovery

Affected accounts are secured, passwords reset and access reviewed, so attackers are properly locked out, not just inconvenienced.

Recovery support

Practical help restoring affected systems and data, working alongside your disaster recovery and backup arrangements.

Reporting support

Guidance on your reporting obligations, including UK GDPR personal-data breach reporting to the ICO within 72 hours where required.

Post-incident review

A plain-English review of what happened and what should change, so the same weakness isn't exploited a second time.

How it works

A clear path from day one.

  1. Contain

    We act quickly to isolate affected accounts, devices or systems and stop an incident getting any worse.

  2. Investigate

    We establish what happened, which systems or data were involved, and whether attackers still have access.

  3. Recover

    Affected systems and accounts are restored and secured, working with your backups where they're needed.

  4. Review & report

    You receive a clear account of the incident, support with any reporting obligations, and recommendations to prevent a repeat.

Cyber Incident Response

Built around the way you work.

An active cyber incident is not the time to be searching for help for the first time. Cyber incident response gives your business somewhere to turn immediately, so the priority becomes containing the problem rather than working out where to start.

Who it’s for

This service is for any UK business dealing with a suspected or confirmed cyber incident, whether that’s a compromised email account, ransomware, a fraudulent payment request, or unexplained activity on your systems. It’s available as a standalone response service and as part of the wider NX Cyber offering.

If you’re not currently under attack but want to be prepared for the possibility, IT disaster recovery and managed cyber security are the services to look at instead.

What’s included

Incident response covers the practical steps needed to get an active situation under control:

  • Rapid isolation of compromised accounts, devices or network access
  • Investigation into what happened, how, and what may have been affected
  • Securing and recovering affected accounts, with access properly locked down
  • Restoration of affected systems and data, working with any existing backups
  • Guidance on reporting obligations, including UK GDPR breach reporting to the ICO
  • A post-incident review setting out what should change to reduce the chance of a repeat

How it works

The first priority is always containment: stopping the incident spreading further while the situation is assessed. From there, we investigate what happened and how, so decisions about recovery and reporting are based on facts rather than guesswork.

Once contained, affected accounts and systems are secured and restored, drawing on your existing backups and disaster recovery arrangements where they exist. Throughout, we keep you informed in plain language, since a stressful incident is not the time for jargon-heavy updates or unexplained technical detail.

A written summary follows once things have settled, covering what happened, what was done, and what should change to reduce the chance of it happening again.

Why NXAPP

Incident response from NXAPP is delivered with the same plain-English, no-fear-mongering approach as the rest of NX Cyber. We focus on what needs to happen next, not on assigning blame, and we support you with reporting obligations rather than leaving you to interpret UK GDPR and ICO requirements alone.

Where a business already has managed cyber security in place with NXAPP, incident response benefits from a team that already understands your environment, rather than starting from zero.

To reduce the chance of needing incident response in the first place, managed cyber security and cyber security awareness training address the most common causes of incidents. If backups or recovery planning are a concern, see IT disaster recovery.

If you’re dealing with a suspected incident right now, get in touch as soon as possible.

FAQs

Questions, answered.

What should we do first if we suspect a breach?

Avoid switching affected devices off completely if possible, isolate them from the network if you can do so safely, and get in touch straight away so containment can begin without delay.

Do you help with reporting a breach to the ICO?

We can help you understand whether UK GDPR requires you to report a personal-data breach to the ICO, generally within 72 hours of becoming aware of it, and support you through that process.

Can you help if we've already engaged another IT provider?

Yes. Cyber incident response can work alongside your existing IT provider or internal team, focusing specifically on containment, investigation and recovery while they continue to manage day-to-day systems and support.

What kinds of incidents do you handle?

Common examples include ransomware, compromised email or user accounts, business email compromise and suspicious payment requests, though the same containment and investigation approach applies broadly across most types of cyber incident.

Will you tell us if we need to pay a ransom?

We don't advise paying a ransom. Our focus is containment, recovery using backups and other means, and understanding the incident, in line with guidance from the National Cyber Security Centre.

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Talk to us about Cyber Incident Response.

Tell us where you are today and where you want to be. We’ll show you exactly how we’d get you there.

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