TechButler · Connectivity
Business Broadband
Business broadband from NXAPP takes the hassle out of sourcing, installing and managing your internet connection, so it's treated as part of your IT rather than a separate bill to chase.
What you get
Reliable connectivity, sourced and managed
Connection sourcing
We identify suitable business broadband options for your location and usage, rather than a one-size answer.
Installation coordination
Installation is arranged and managed on your behalf, so you're not left dealing directly with a provider's call centre.
Resilience & failover
A backup connection option for businesses that can't afford to lose internet access, switching over automatically if needed.
Performance monitoring
Connection performance is monitored as part of TechButler's wider system monitoring, catching problems early.
Single point of contact
Issues with your connection are raised through TechButler, rather than you dealing with a provider directly.
Contract & renewal management
Renewals and changes are tracked, so you're not left on an outdated contract or paying for more than you need.
How it works
A clear path from day one.
Review
We look at your current connection, usage patterns and how much downtime your business can realistically tolerate.
Source
Suitable business broadband options are identified and recommended, based on location and requirements.
Install
Installation is coordinated on your behalf, with minimal disruption to your day-to-day operations.
Manage
The connection is monitored and supported through TechButler, with renewals and issues managed for you.
Business Broadband
Built around the way you work.
Internet connectivity has quietly become one of the most important utilities a business relies on — cloud applications, phone systems and remote staff all depend on it working. Yet it’s often the one piece of IT still bought and managed separately from everything else.
What’s included
Business broadband from NXAPP, delivered through TechButler, brings your connectivity into the same managed service as the rest of your IT:
- Sourcing suitable business broadband based on your location and usage
- Coordinating installation, so you’re not dealing with a provider directly
- Setting up failover connections for businesses that need continuous internet access
- Monitoring connection performance alongside your wider IT systems
- Managing contracts and renewals, so nothing lapses unnoticed
- Acting as a single point of contact for any connectivity issues
What resilience looks like in practice
Not every business needs a backup connection, but for those that do, resilience usually means a secondary line — often a different technology to the primary one — that takes over automatically if the main connection drops. Staff typically notice nothing at all; the switch happens in the background, and normal service resumes once the primary connection is restored. For businesses that haven’t experienced a serious outage yet, it’s worth weighing the likely cost of downtime against the modest cost of a failover line before deciding either way.
Who it’s for
Businesses that have outgrown a basic home-style connection, that have experienced downtime they couldn’t afford, or that are simply tired of being the one chasing a provider’s call centre when something goes wrong. It’s also useful for businesses opening new premises who want connectivity sorted alongside everything else, rather than as a separate task.
Why connectivity is part of TechButler
A slow or unreliable connection affects everything built on top of it — cloud applications feel sluggish, VoIP & business telecoms calls drop, and remote working becomes frustrating rather than seamless. By managing broadband as part of TechButler, connectivity issues are diagnosed alongside the rest of your IT rather than treated as someone else’s problem to solve first.
- One provider relationship to manage, not several
- Connectivity issues logged and tracked the same way as any other IT ticket
- Failover options considered as part of your overall resilience, not sold separately
Why NXAPP
Because your connection is monitored alongside your servers, devices and network, problems are often spotted and diagnosed faster — the TechButler team can usually tell whether an issue sits with the connection, the network, or a specific device, rather than leaving you to work that out yourself.
Learn more on the TechButler overview page, or contact us to review your current business broadband setup.
FAQs
Questions, answered.
Do you act as our internet service provider?
We source and manage business broadband on your behalf, working with providers suited to your location and needs, and act as your point of contact for any issues.
What happens if our connection goes down?
For businesses with a failover connection in place, service switches over automatically. Otherwise, we work with your provider to get things restored and keep you updated throughout.
Can you improve our existing connection rather than replace it?
Sometimes. We start by reviewing whether the current connection is suited to your usage before recommending any change, rather than assuming a switch is always the answer.
Is business broadband different from a standard home connection?
Yes. Business connections typically offer better reliability, support and options like failover, which matter more once a business depends on the internet for its day-to-day work.
TechButler
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Let’s talk
Talk to us about Business Broadband.
Tell us where you are today and where you want to be. We’ll show you exactly how we’d get you there.