TechButler · Information Technology
Remote Working
Remote working support makes sure staff outside the office can access what they need securely, with the same level of IT support as anyone sitting at a desk.
What you get
Secure setups for home and hybrid staff
Secure remote access
Staff connect to business systems and files securely from home, a client site or on the move, without exposing your network.
Device setup
Laptops and mobiles are configured for remote work before they leave the office, with security settings applied from the start.
Cloud collaboration tools
Microsoft 365 and similar tools configured so remote and office staff can collaborate without friction.
Multi-factor authentication
An extra layer of protection on accounts accessed outside the office, reducing the risk from lost passwords.
Remote helpdesk support
The same support your office staff get, available wherever someone happens to be working that day.
Usage policies & guidance
Clear, practical guidance for staff on working securely away from the office, without overcomplicating things.
How it works
A clear path from day one.
Review
We look at how your staff currently work remotely and identify any gaps in access, security or support.
Configure
Devices, accounts and access are set up for secure remote working, with multi-factor authentication as standard.
Enable
Staff are given clear guidance and support to get started, with collaboration tools set up to match how your team works.
Support
Ongoing helpdesk support covers remote staff exactly as it would someone sitting in the office.
Remote Working
Built around the way you work.
Remote and hybrid working stopped being a temporary arrangement for most businesses some time ago. What hasn’t always kept pace is the IT support behind it — access set up in a hurry, security treated as an afterthought, and helpdesk support that assumes everyone is on the same office network.
What’s included
NXAPP’s remote working service, part of TechButler, is built to close that gap:
- Secure remote access to business systems, files and applications
- Devices configured for remote work before they’re handed over
- Multi-factor authentication and security settings applied as standard
- Cloud collaboration tools set up so office and remote staff work together smoothly
- Remote helpdesk support, available wherever staff are working
The aim is that working from home, a client site or a train shouldn’t feel any less supported, or any less secure, than working from a desk in the office.
Getting the balance right
The challenge with remote working is usually balance — access needs to be easy enough that staff aren’t tempted to find their own workarounds, but controlled enough that a lost laptop or a compromised password doesn’t put the whole business at risk. That balance comes from the combination of secure access, multi-factor authentication and properly configured devices, rather than relying on any single control to do all the work.
Who it’s for
Any business with staff who work outside the office some or all of the time — whether that’s a fully remote team, a hybrid arrangement of a few days a week, or field staff who need access on the move. It also suits businesses moving away from an office-only model for the first time and unsure how to do it securely.
How it works
We start by reviewing how remote access currently works, including any gaps or shortcuts that have crept in. From there, devices and accounts are configured properly, with security controls like multi-factor authentication built in rather than added later. Staff get straightforward guidance on working securely, and ongoing support is delivered through the same TechButler helpdesk used by office-based staff.
Remote working depends heavily on solid business email support and reliable connectivity, so it pairs naturally with our business broadband and VoIP & business telecoms services for staff who need a proper phone setup away from the office too.
Why NXAPP
Supporting remote staff well means more than issuing a laptop and a login. It means the security, the collaboration tools and the support all need to work together, which is exactly how TechButler is structured — one team responsible for the whole picture, rather than access set up by one supplier and support left to another.
See how this fits into the wider service on the TechButler overview page, or contact us to talk about your remote working setup.
FAQs
Questions, answered.
Is remote access actually secure?
It can be, if it's set up properly. We use secure connections, multi-factor authentication and device checks so remote access doesn't become the weak point in your security.
Can staff use their own personal devices?
It's possible with the right policies and controls in place, though most businesses find company-managed devices easier to support and secure. We'll advise based on your risk appetite.
How do you support staff you can't see in person?
Through remote support tools that let the TechButler helpdesk see and fix most issues on a device without anyone travelling to it, alongside phone and video support when needed.
Does this work for staff who split time between home and office?
Yes. Hybrid working is the most common pattern we support, with devices and access set up to work seamlessly whether someone is in the building or not.
TechButler
More TechButler services.
Information Technology
Connectivity
Let’s talk
Talk to us about Remote Working.
Tell us where you are today and where you want to be. We’ll show you exactly how we’d get you there.