Too many suppliers
A PMS company, a Wi-Fi company, a phone company, a web designer, an EPOS reseller — and when something breaks, each one says it’s someone else’s problem.
Fractional IT Director for hotel owners & general managers
You run the hotel. We’ll run the technology.
Your hotel now runs on dozens of systems, from the PMS and channel manager to guest Wi-Fi, tills, door locks and AI. Instead of hiring a full-time IT manager, get one senior IT director who takes charge of all of it, part time.
Saturday, 9pm
- Guest Wi-Fi down on the second floor
- Bar till won’t take cards
- Booking confirmations going to spam
Who do you call?
One number. We know your systems and your suppliers, and we chase it until it’s fixed.
How much technology does your hotel run?
Tick everything your hotel uses. Then ask who’s in charge of it.
Each one has its own supplier, login, contract and renewal date, and they all have to work together. Nothing you tick is sent anywhere unless you choose to book a call.
Sound familiar?
Hotel technology has become a job in itself.
You need good technology to compete. Guests compare you with every hotel they’ve stayed in, and the hotels that keep up are the ones they book. But keeping up shouldn’t mean the GM becomes the IT department.
Nobody owns the whole picture
Who has the admin passwords? When does the PMS contract renew? Is the guest Wi-Fi separate from the card machines? Usually, nobody is quite sure.
It moves faster every year
AI, WhatsApp, digital keys, contactless check-in, new payment rules. Guests expect them, competitors are adding them, and every month there’s something new to judge.
It lands on the GM
Technology decisions get made between check-ins and rota problems — by the people who should be looking after guests.
Your options
The expertise of an IT director, without the full-time salary.
What your Fractional IT Director does
One accountable lead for every system in your hotel.
One number for every tech problem
Wi-Fi down, tills offline, an email that won’t send — you call us, and we chase whichever supplier needs chasing until it’s fixed.
Suppliers & contracts under control
One register of every system, supplier, licence and renewal date — so nothing auto-renews at last year’s price and every login has an owner.
A technology plan and budget
What to keep, cancel, consolidate, fix or automate — and what to invest in next, in the order that makes sense for your hotel.
Security & compliance
Guest Wi-Fi kept apart from your card machines and office, MFA on admin accounts, backups that are tested, staff who know a phishing email when they see one.
Guest-facing technology that works
Wi-Fi guests don’t complain about, a website that takes direct bookings, messages answered quickly — the things that end up in reviews.
AI, without the hype
Which AI tools are worth it for a hotel your size, which aren’t, and clear rules on what guest data must never go into them.
Projects, start to finish
Changing PMS, a refurbishment, new Wi-Fi, a new restaurant system or opening a second property — planned, run and handed over properly.
Hands-on help when you need it
On-site visits, fixes and IT support from our own team when you need them, or we direct the people you already have.
Pricing for independent hotels
A fixed monthly fee. Hands-on help only when you need it.
Your Fractional IT Director is one fixed price for your hotel, based on its size. Visits and fixes are pay as you go, done by your own people or by our IT support team, whichever suits you.
Small hotel or B&B with up to 15 rooms? We have a special package to help you at a lower price.
Contact usUp to 50 rooms
£750/month
Independent hotel
- Your named Fractional IT Director
- Technology advice and consultancy, whenever you need it
- One number for every tech problem, with suppliers chased for you
- Supplier relationships, contracts and renewals managed
- Cost reductions: what to keep, cancel or consolidate
- Working alongside your team and IT company, as part of the family
- Technology plan, budget and a quarterly report for owners
- Security, compliance and AI guidance
Up to 100 rooms
£1,350/month
Independent hotel
- Your named Fractional IT Director
- Technology advice and consultancy, whenever you need it
- One number for every tech problem, with suppliers chased for you
- Supplier relationships, contracts and renewals managed
- Cost reductions: what to keep, cancel or consolidate
- Working alongside your team and IT company, as part of the family
- Technology plan, budget and a quarterly report for owners
- Security, compliance and AI guidance
100+ rooms
Contact uspriced for your hotel
Independent hotel
Everything in the other packages, scaled to a bigger hotel with more systems, more staff and more suppliers.
- Everything listed in the 50 and 100-room packages
- More time from your Fractional IT Director
- Restaurants, spa, events and conference technology
Hands-on add-on
From £100per hour, on-site visits · pay as you go
You’re free to use your own IT people. Call on our IT support team whenever you need us, or keep us as a backup.
Only charged when you use it. We always confirm the work and the cost with you before any job starts.
- On-site visits
- IT support and fixes
- Installs, cabling and Wi-Fi work
- Cover when your own IT person is away
- Emergency help when something goes down
30-day rolling contract: no long tie-in. Prices are per property, per month, excluding VAT.
Alongside your IT, not replacing it
Already pay an IT company? Keep them.
Day-to-day support and running your technology are different jobs. Your IT company fixes the laptop. Your IT director decides what the hotel needs, holds every supplier to account and makes sure it all works together.
Part of the family
We work with your managers, staff and IT people as one team, not as outsiders who turn up when something breaks.
Your suppliers stay
We work with the PMS, Wi-Fi, EPOS and IT companies you already have, and only suggest a change when there’s a clear reason.
Decisions in plain English
Money, risk and guest experience, not jargon. You always know what we recommend and why.
A quarterly report for owners
What changed, what’s at risk, what to cancel and what’s worth investing in next.
How it works
From one call to technology you don’t have to think about.
A 15-minute call
You tell us how your hotel’s technology is looked after today and what’s keeping you up at night.
A full review
We map every system, supplier and contract, and give each one a verdict: keep, cancel, consolidate, fix or automate.
A plan you agree
The fixes that matter most first, and a budget for the year. Our fee is a fixed monthly price.
We take it from there
We become your hotel’s IT director: one contact, every supplier managed, a report every quarter.
Also from NXAPP · NX Hotels Connect
Want more direct bookings, too?
A new website for your hotel, and AI that answers guests on WhatsApp 24/7 with your real rates and sends them to book direct, without paying commission.
See NX Hotels ConnectQuestions
What hoteliers ask us first.
What is a Fractional IT Director?
A senior technology lead who works for your hotel part time. You get the oversight, planning and supplier management a full-time IT director would give you, for the share of time your hotel actually needs.
Is it one person, or a team?
You have one named point of contact at NXAPP who knows your hotel, with our wider team behind them for hands-on work, security and projects. Holidays and sick days are covered.
We already have an IT company. Do we need to change?
No. Many hotels already pay someone for helpdesk or Wi-Fi, and that often works well. We sit alongside them: we set the direction and keep track of every supplier, and they keep doing the work they’re good at.
Do we have to change our PMS, booking engine or other systems?
No. We start with what you have. If something is costing you money, bookings or sleep, we’ll tell you and explain the options — but the decision is always yours.
Do you come on site?
Yes. Day-to-day oversight is mostly done remotely, which keeps it quick. When something needs a person in the building, such as a fix, a survey, a project or an install, our own team comes to you. Visits and hands-on work are charged pay as you go.
How much does it cost?
£750 a month for an independent hotel of up to 50 rooms, and £1,350 a month for up to 100 rooms, excluding VAT. That covers your Fractional IT Director: advice, supplier management, cost reductions, planning and reporting. It runs on a 30-day rolling contract, so there is no long tie-in. Hands-on work such as on-site visits and IT fixes is pay as you go, from £100 an hour, and we always confirm the cost before any job starts. You are free to use your own people instead. Over 100 rooms, we quote for your hotel. Small hotels and B&Bs with up to 15 rooms have a special package at a lower price, so just ask.
Do we have to use your IT support team?
No. If you already have your own IT person or company, they keep doing the hands-on work and we work with them. Our own support team is there whenever you need extra help, or as a backup.
We have more than one property. Can you help?
Yes. Groups often benefit most, because the same decisions, suppliers and contracts repeat across every property.
Can you also help us win more direct bookings?
Yes. Our NX Hotels Connect service gives independent hotels a new website and AI that answers guests on WhatsApp 24/7 and sends them to book direct. As your IT director, we can tell you honestly whether it is right for your hotel.
Book your call
15 minutes. A straight answer.
Tell us about your hotel and the systems you run. We’ll tell you honestly where the gaps are and whether a Fractional IT Director makes sense for you.
- A fixed monthly fee, on a 30-day rolling contract
- Hands-on help pay as you go, from £100 an hour
- No need to change your suppliers or IT company
- Plain English, written for owners and GMs
- No obligation after the call
Book a 15-minute call
We’ll reply to arrange a time that suits you.
Thanks — your message is on its way.
The NXAPP team will be in touch soon.